Zendesk Review
Rating: 8.2/10
 Zendesk Sell is a sales force automation (SFA) and CRM software designed to enhance productivity, processes, and pipeline visibility for sales teams. As part of the broader Zendesk ecosystem, it focuses on providing a user-friendly and intuitive experience for managing leads, contacts, and deals. The platform is built around a visual sales pipeline, allowing reps and managers to track deal progression, forecast revenue, and identify opportunities or bottlenecks easily. It offers tools for email tracking, call logging, and reporting, aiming to give a complete view of the customer and sales activities. While it integrates deeply with other Zendesk products like Zendesk Support, it also connects with various third-party applications to support a business's existing technology stack. It is particularly well-suited for small to mid-sized businesses that prioritize ease of use and a clear, sales-oriented workflow.
Pros
- Clean, intuitive user interface that is easy to learn
- Excellent visual sales pipeline for tracking deals
- Strong native mobile application for sales on the go
- Seamless integration with the wider Zendesk product family
Cons
- Pricing can become expensive as teams grow and require more
- Reporting and analytics are solid but less customizable
- Entry-level plans have significant feature limitations
- Integrations library is not as extensive as market leaders
Verdict
A user-friendly sales CRM with a strong focus on pipeline visualization and usability, ideal for small to mid-sized sales teams. For most buyers, Zendesk Sell is a solid pick — see the pros and cons above to decide whether it fits your specific use case.
Frequently Asked Questions
Is Zendesk Sell worth it?
Zendesk Sell is best suited for buyers who prioritize the strengths listed in the pros above. Review the editor's verdict and the pricing details to judge whether the trade-offs fit your specific situation before purchasing.
How much does Zendesk Sell cost?
Pricing for Zendesk Sell starts at $19/user/mo. Please refer to the pricing section for the most up-to-date plan details.
Is there a free trial or money-back guarantee?
Zendesk Sell offers a 30-day money-back guarantee. Please check the vendor's website for current trial information.
What are the main drawbacks of Zendesk Sell?
The cons listed earlier in this review summarize the most common drawbacks reported by reviewers and active users. Weigh them against the pros to decide if this product fits your priorities.
What are good alternatives to Zendesk Sell?
Strong alternatives include Salesforce Sales Cloud, HubSpot CRM, and Zoho CRM. It's recommended to compare their features and pricing against Zendesk Sell based on your specific business needs.